We have a couple groups of users who process incoming faxes. We are hoping to be able to assign the faxes to groups of users instead of just individual users. I know this can be done with tasks in Salesforce by assigning them to queues. I was hoping that faxes could also be assigned to queues rather than just a single user.
App Expert Reply:
You can create a Queue for the Received Fax object and assign a queue as the owner of the record instead of a user. You should also consider why you need to create a group for incoming faxes, for example determine if different types of faxes are going to certain group. Rather than creating a queue for assigned user group, you could have one list of faxes that need to be processed and whichever user can process the incoming faxes from refreshed list view, for example.