We have several groups of users who process incoming faxes. We are hoping to be able to assign received faxes to groups of users instead of just individual users. I know this can be done with tasks in Salesforce by assigning them to queues. How can received faxes be assigned to queues rather than just a single user?
You can create a Queue for the Received Fax object and assign a queue as the owner of the record instead of a user. You should also consider why you need to create a group for incoming faxes, for example determine if different types of faxes are going to certain group. Rather than creating a queue for assigned user group, you could have one list view of faxes that need to be processed and users process the incoming faxes from the list view, for example.
If you need more guidance on how to create this process or if you would like us to configure it for you, we offer premium support as a paid service.