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Knowledge Base

49 articles

Error: Your org may be locked out for external API calls.

January 28, 2021

Insufficient Privileges: You do not have the level of of access necessary to perform the operation you requested

January 28, 2021

Error occurred on updating delivery status of Sent Fax record: invalid cross reference id

January 13, 2021

Updating Method of Payment for A5 Fax app

January 5, 2021

Send a confirmation page back to fax sender

November 30, 2020

Error occurred on sending fax: the length of the value is 1, but the required minimum is 5

November 9, 2020

A5 Fax Package Updates

October 29, 2020

Assign a group of users to process incoming faxes

August 17, 2020

Using OCR Technology

July 20, 2020

Setup a Fax Forward

June 23, 2020

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Categories

  • Getting Started (2)
    • About the App
    • Installing and Configuring the App for Basic Faxing
  • Additional Configurations for Sending & Receiving Faxes (3)
    • Modify Page Layouts
    • Send a Fax Manually
    • Receiving Faxes
  • Admin (12)
    • A5 Fax App Security Statement
    • Testing in Sandbox Org
    • Barcode Feature Best Practices
    • Formats Used for Faxing
    • A5 Fax HIPAA Statement
    • Files Permissions for App Users
    • International Fax Page Rates
    • Move A5 Fax Activation to a New Salesforce Org
    • Setup a Fax Forward
    • Using OCR Technology
    • A5 Fax Package Updates
    • Updating Method of Payment for A5 Fax app
  • Advanced Configuration (1)
    • Override Default Settings of Fax Page
  • Fax Automation (6)
    • Fax Automation
    • Setup Auto Faxing
    • Fax Automation with Apex or Process Builder
    • Using Data-loader & PDF Attachments
    • Process Builder automation for Sent Faxes with Files Format
    • Create a Lightning Action to Send a Fax
  • Use Cases (9)
    • Create a Case
    • SENDING FAXES TO RECIPIENTS OUTSIDE OF SALESFORCE
    • Sending a fax to multiple fax numbers
    • Resending Failed Faxes
    • Mass Faxing with a custom VisualForce Page
    • Custom Send Fax Button from a List View
    • Update A5 Fax with new domain/URL for pre Feb 2019 version
    • Assign a group of users to process incoming faxes
    • Send a confirmation page back to fax sender
  • Error Troubleshooting (17)
    • eFax Detailed Fax Status’ (Reason for Not Delivered/Failed Fax on Sent Fax Records)
    • Error Message: “The upsert operation is not allowed because the sObject “efaxapp_private_settings_c” is not accessible for the running user/context.”
    • Error Message: “Unable to login to your organization”
    • Fax Error: "Ringing timed out (no answer)"
    • Error Message: This site cannot be reached, fax.ramseysolutions.com
    • Error Message: Answer detected probable human
    • Error occurred on sending fax - 30MB ceiling
    • Troubleshoot Failed Apex Automation
    • Error occurred on sending fax. UserName, Password or IP Address failed login validation.
    • Files Permissions for App Users
    • Error: Can't Access Org
    • One or more pages was confirmed as RTN
    • Sent Fax stuck in "Sending" status
    • Error occurred on sending fax: the length of the value is 1, but the required minimum is 5
    • Error occurred on updating delivery status of Sent Fax record: invalid cross reference id
    • Insufficient Privileges: You do not have the level of of access necessary to perform the operation you requested
    • Error: Your org may be locked out for external API calls.

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