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Error Troubleshooting

17 articles

eFax Detailed Fax Status’ (Reason for Not Delivered/Failed Fax on Sent Fax Records)

January 15, 2019

Error Message: “The upsert operation is not allowed because the sObject “efaxapp_private_settings_c” is not accessible for the running user/context.”

January 15, 2019

Error Message: “Unable to login to your organization”

January 15, 2019

Fax Error: “Ringing timed out (no answer)”

April 16, 2019

Error Message: This site cannot be reached, fax.ramseysolutions.com

September 16, 2019

Error Message: Answer detected probable human

October 2, 2019

Error occurred on sending fax – 30MB ceiling

January 23, 2020

Troubleshoot Failed Apex Automation

February 19, 2020

Error occurred on sending fax. UserName, Password or IP Address failed login validation.

March 10, 2020

Files Permissions for App Users

April 2, 2020

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Categories

  • Getting Started (2)
    • About the App
    • Installing and Configuring the App for Basic Faxing
  • Additional Configurations for Sending & Receiving Faxes (3)
    • Modify Page Layouts
    • Send a Fax Manually
    • Receiving Faxes
  • Admin (13)
    • A5 Fax App Security Statement
    • Testing in Sandbox Org
    • Barcode Feature Best Practices
    • Formats Used for Faxing
    • A5 Fax HIPAA Statement
    • Files Permissions for App Users
    • International Fax Page Rates
    • Move A5 Fax Activation to a New Salesforce Org
    • Setup a Fax Forward
    • Using OCR Technology
    • A5 Fax Package Updates
    • Updating Method of Payment for A5 Fax app
    • Grant Login Access to A5 Apps Support
  • Advanced Configuration (1)
    • Override Default Settings of Fax Page
  • Fax Automation (1)
    • Fax Automation
  • Use Cases (9)
    • Create a Case
    • SENDING FAXES TO RECIPIENTS OUTSIDE OF SALESFORCE
    • Sending a fax to multiple fax numbers
    • Resending Failed Faxes
    • Custom Send Fax Button from a List View
    • Update A5 Fax with new domain/URL for pre Feb 2019 version
    • Create a Lightning Action to Send a Fax
    • Assign a group of users to process incoming faxes
    • Send a confirmation page back to fax sender
  • Error Troubleshooting (17)
    • eFax Detailed Fax Status’ (Reason for Not Delivered/Failed Fax on Sent Fax Records)
    • Error Message: “The upsert operation is not allowed because the sObject “efaxapp_private_settings_c” is not accessible for the running user/context.”
    • Error Message: “Unable to login to your organization”
    • Fax Error: "Ringing timed out (no answer)"
    • Error Message: This site cannot be reached, fax.ramseysolutions.com
    • Error Message: Answer detected probable human
    • Error occurred on sending fax - 30MB ceiling
    • Troubleshoot Failed Apex Automation
    • Error occurred on sending fax. UserName, Password or IP Address failed login validation.
    • Files Permissions for App Users
    • Error: Can't Access Org
    • One or more pages was confirmed as RTN
    • Sent Fax stuck in "Sending" status
    • Error occurred on sending fax: the length of the value is 1, but the required minimum is 5
    • Error occurred on updating delivery status of Sent Fax record: invalid cross reference id
    • Insufficient Privileges: You do not have the level of of access necessary to perform the operation you requested
    • Error: Your org may be locked out for external API calls.

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