Documentation / Knowledge Base

Configuration

• Start Here: Basic Configuration
• Pass Values to Send Fax Page with Custom Button
• Fax Automation

Using the App

• Send a Fax Manually
• Receiving Faxes

About the App

• A5 Fax App Security Statement
• A5 Fax HIPAA Statement
• Package Release Notes
• International Fax Page Rates

Manage Your Subscription

• Activate Your A5 Fax Account
• Porting Fax Lines
• Move A5 Fax Activation to a New Salesforce Org
• Updating Method of Payment for A5 Fax app
• Grant Login Access to A5 Apps Support
• Cancel Your Subscription

Use Cases

• Create a Case when a new fax is received
• Sending faxes to recipients outside of Salesforce
• Sending a fax to multiple fax numbers
• Custom Send Fax Button from a List View
• Test Fax Automation Without Actually Faxing
• Create a Lightning Action to Send a Fax
• Setup a Fax Forward
• About OCR Technology
• Assign a group of users to process incoming faxes
• Send a confirmation page back to fax sender

Error Troubleshooting

• eFax Detailed Fax Status’ (Reason for Not Delivered/Failed Fax on Sent Fax Records)
• Error Message: “The upsert operation is not allowed because the sObject “efaxapp_private_settings_c” is not accessible for the running user/context.”
• Error Message: “Unable to login to your organization”
• Fax Error: "Ringing timed out (no answer)"
• Error Message: This site cannot be reached, fax.ramseysolutions.com
• Error Message: Answer detected probable human
• Error occurred on sending fax - 30MB ceiling
• Troubleshoot Failed Apex Automation
• Error occurred on sending fax. UserName, Password or IP Address failed login validation.
• One or more pages was confirmed as RTN
• Sent Fax stuck in "Sending" status
• Error occurred on sending fax: the length of the value is 1, but the required minimum is 5