• Knowledge Base
  • FAQ
  • Contact Support
  • Main Site
Search in:

Suggested Search: templates, automation, buttons, email

Documentation / Knowledge Base

  • Getting Started

    • About the App
    • Installing and Configuring the App for Basic Faxing
  • Additional Configurations for Sending & Receiving Faxes

    • Modify Page Layouts
    • Send a Fax Manually
    • Receiving Faxes
    • Setup Auto Faxing
  • Admin

    • A5 Fax App Security Statement
    • Testing in Sandbox Org
    • Barcode Feature Best Practices
    • Formats Used for Faxing
    • A5 Fax HIPAA Statement
    • Files Permissions for App Users
    • International Fax Page Rates
    • Move A5 Fax Activation to a New Salesforce Org
    • Setup a Fax Forward
    • Using OCR Technology
    • A5 Fax Package Updates
    • Updating Method of Payment for A5 Fax app
  • Advanced Configuration

    • Override Default Settings of Fax Page
    • Fax Automation with Apex or Process Builder
    • Using Lightning Experience with A5 Fax App
  • Mass (Bulk) Faxing

    • Fax Automation with Apex or Process Builder
    • Using Data-loader & PDF Attachments
    • Resending Failed Faxes
    • Custom Send Fax Button from a List View
  • Lightning Experience

    • A5 Fax with Lightning Experience
    • Process Builder automation for Sent Faxes with Files Format
    • Create a Lightning Action to Send a Fax
  • Use Cases

    • Create a Case
    • SENDING FAXES TO RECIPIENTS OUTSIDE OF SALESFORCE
    • Sending a fax to multiple fax numbers
    • Resending Failed Faxes
    • Mass Faxing with a custom VisualForce Page
    • Custom Send Fax Button from a List View
    • Update A5 Fax with new domain/URL for pre Feb 2019 version
    • Assign a group of users to process incoming faxes
    • Send a confirmation page back to fax sender
  • Error Troubleshooting

    • eFax Detailed Fax Status’ (Reason for Not Delivered/Failed Fax on Sent Fax Records)
    • Error Message: “The upsert operation is not allowed because the sObject “efaxapp_private_settings_c” is not accessible for the running user/context.”
    • Error Message: “Unable to login to your organization”
    • Fax Error: "Ringing timed out (no answer)"
    • Error Message: This site cannot be reached, fax.ramseysolutions.com
    • Error Message: Answer detected probable human
    • Error occurred on sending fax - 30MB ceiling
    • Troubleshoot Failed Apex Automation
    • Error occurred on sending fax. UserName, Password or IP Address failed login validation.
    • Files Permissions for App Users
    • Error: Can't Access Org
    • One or more pages was confirmed as RTN

© 2019 A5 Apps

Back to Top