FAQ

How is A5 Fax app relating Received Fax records to Sent Fax records?

What does it mean if a fax recipient has a single fax line?

Can I relate faxes to a custom object and send and receive faxes from a custom object?

What are some common permission issues that can cause errors when sending or receiving faxes?

Can I restrict access to the app for only some of my Salesforce users?

Can I automatically send a fax based on a certain change made on a Salesforce record?

What are the methods to automatically fax documents?

Can you auto relate a Received Fax to a record automatically without using the barcode feature?

Is it possible to send out hundreds of faxes all at once?

How can I fax a document generated by RS Documents, Conga, or other document generation app?

Does A5 Fax work on Lightning Experience?

Does the A5 Fax app work the same in international countries as it does in USA?

Can I get an international fax number?

Can I port an existing fax number to A5 Fax?

How many users can use A5 Fax or share a fax number?

How are fax numbers assigned to different users?

How can I see a list of faxes received or sent by a specific number?

On some of my received fax records, the fax number from the sender is showing as “unknown.” Why is that and how can I find out which fax number it came from?

Is it possible to change the “authorized user” of the app without having to uninstall app?

Is it possible to increase the file size allowed on documents tab from the Standard 5MB?

Does A5 Fax have limitation on size of inbound or outbound faxes?

How long does it take for faxes to be successfully delivered?

Sent Fax change in field status

Does A5 Fax have any backup system to ensure it does not crash when overloaded with faxes in queue?

Once a fax is sent to customer based on change made on Salesforce record, can I also send a text message to notify them of this change?

Can I receive an email alert when I receive a fax?

What happens to the fax if it fails to reach eFax/A5 Fax platform?

Is it possible to have barcode image in a different spot on each of the fax pages?